Frequently Asked Questions for Setup

Please connect your smartwatch to the charging dock or the USB cord included and wait 30-60 minutes and then turn it on by pressing the power button for 5-10 seconds.

If the problem persists, connect it to your computer to verify it's actually receiving power.

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Please, note that the back of the watch comes with a thin plastic cover for protection. Make sure you remove it before charging.
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The app for this watch is called 'Qwatch Pro'. You can download it from the App Store for iPhone or the Play Store for Android phones.

NO! You can press the "START" button to use the app without an account.

Just remember, if you create an account and change your phone to a new one, you will keep your data in that account. Otherwise, you won't be able to transfer your data.

We have put together a troubleshooting guide to help you with this.

Troubleshooting Guide

We have put together a troubleshooting guide to help you with this.

Troubleshooting Guide

Press and hold the main screen of your smartwatch for 3 seconds and then start swiping to the right to see different watch faces.

If you need more options, please go to “Watch Icon > Dials” on your app to download your favorite one.

Make sure you have the latest version of the app by checking the app store.

Then press the “Watch Icon” in the menu of the app and go to “unit system” and you'll see the options, select your preferred one.

🚨If you disconnect your smartwatch from your phone, this feature may reset.

First, make sure you read the troubleshooting guide. If you have not done so, click the button below:

Troubleshooting Guide

If after reading and following the troubleshooting guide you still have questions, please reach to our support team using the contact form below.